PRIVACY POLICY
We may collect the following types of information:
Personal Information: Name, phone number, email, or social media handle if you make a reservation, join a waitlist, or contact us.
Payment Information: Limited details necessary to process your payment through our secure partners (we do not store card details).
Wi-Fi & Device Data: If you connect to our in-lounge Wi-Fi, we may collect basic technical data (device type, IP address) for network security and analytics.
Website & QR Menu Data: When you scan our QR code or visit our website, we may collect anonymous data (browser type, device, visit duration) via cookies or analytics tools.
Surveillance Cameras: For safety and compliance, we use security cameras in public areas of the lounge. Recordings are stored securely and not shared except for lawful purposes.
We use your information to:
Provide and improve our services.
Process reservations or event bookings.
Communicate with you about promotions or lounge updates (only if you opt-in).
Maintain the safety and comfort of our guests and staff.
Comply with local regulations (including age verification if required).
We do not sell your information. We may share limited data only with:
Trusted service providers (e.g., payment processors, booking platforms).
Law enforcement, if legally required.
Marketing partners only if you consent to receive offers or updates.
We keep your personal information only as long as needed for business, safety, or legal reasons. Security footage is typically stored for up to 30 days unless needed for an investigation.
Our website and QR digital menu may use cookies and analytics tools to understand customer preferences and improve your experience. You can disable cookies in your browser settings at any time.
To make a request, contact us at
Mail Us
spvcehookah@gmail.com
Address
2835 S Broadway Englewood, CO 80113